Help Center

All orders are processed and shipped within 1-5 business days unless the specific product description states otherwise. The customer is emailed a tracking number when the order ships. Domestic orders typically arrive within 1-5 business days after the order has shipped, excluding sundays, federal holidays, and unanticipated shipping delays. Timelines for arrival depend on domestic location. Please note, some domestic orders over $100.00 may require a signature for delivery. If an attempted delivery notice is left by the shipping courier, please follow up for redelivery or pickup instructions. EtherealDesu cannot schedule redelivery attempts.

International delivery can take up to 15-25 business days after it is shipped. These timelines depend on your country's processing, customs, and delivery protocols.

Please note, processing time frame displayed in the product description does not refer to the shipping process. Shipping time may vary depending on the delivery destination. EtherealDesu maintains no control over the courier shipping processes so in case of shipment delays please contact customer service of the corresponding postal company.

Sending out orders from different locations helps us to fulfill orders faster and more efficiently. Some items may come in separate packaging and with a time difference of up to 10 business days.

Tracking numbers can take up to 48 hours before updating. If an unusual amount of time passes before showing an update, please contact us at etherealanimeapparel@gmail.com

We maintain a strict no refund policy. Refunds are not allowed unless it is due to a merchandise defect. Please note that final designs may slightly differ from the promotional material on the website or social media. All claims must be made within 5 days of delivery. Any claims outside of this timeframe will not be accepted, no exceptions. Please contact us at etherealanimeapparel@gmail.com and provide an order number and a detailed explanation of the issue. Refund requests are handled on a case-by-case basis.

EtherealDesu will gladly offer an exchange/item return in the form of store credit, only.Exchange/item returns are available within 5 days of delivery. Customer must contact us at etherealanimeapparel@gmail.com - within this time frame to make the request. Please include the order number and reason for the request. Items must be in new and unworn condition with tags attached. Customer is responsible for all shipping costs to return item(s) to EtherealDesu. Due to health and safety reasons, we do not offer exchanges or returns on shoes, socks, headwear, masks, rugs, or under garments. We do not hold items for purchase. All purchases are on a first come basis. Please allow 3 business days to process packages received. After processing, the store credit code will be emailed to the customer. The store credit will only include the cost of the item(s) and any applicable taxes paid (california residents). Initial shipping charges are not credited. Store credit does not expire and can be used towards any future purchase.