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We maintain a strict no refund policy. Refunds are not allowed unless it is due to a merchandise defect. Please note that final designs may slightly differ from the promotional material on the website or social media. All claims must be made within 5 days of delivery. Any claims outside of this timeframe will not be accepted, no exceptions. Please contact us at etherealanimeapparel@gmail.com and provide an order number and a detailed explanation of the issue. Refund requests are handled on a case-by-case basis.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges / non-returnable items

EtherealDesu will gladly offer an exchange/item return in the form of store credit, only.

Exchange/item returns are available within 5 days of delivery. Customer must contact us at etherealanimeapparel@gmail.com - within this time frame to make the request. Please include the order number and reason for the request. Items must be in new and unworn condition with tags attached. Customer is responsible for all shipping costs to return item(s) to EtherealDesu . Due to health and safety reasons, we do not offer exchanges or returns on shoes, socks, headwear, masks, rugs, or under garments. We do not hold items for purchase. All purchases are on a first come basis. Please allow 3 business days to process packages received. After processing, the store credit code will be emailed to the customer. The store credit will only include the cost of the item(s) and any applicable taxes paid (california residents). Initial shipping charges are not credited. Store credit does not expire and can be used towards any future purchase.

To start a return, you can contact us at etherealanimeapparel@gmail.com with images of the damaged product. If your return is accepted, we’ll send you a confirmation email and notify you of the replacement order details. Items sent back to us without first requesting a return will not be accepted. We offer a free replacement or a refund in cases of a damaged product or a manufacturing error.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.